Delivery and Shipping
Orders placed within the UK:
We currently offer two delivery methods within the UK.
Express/1st Class signed for delivered by Royal Mail £4.95
Standard/2nd Class signed for delivered by Royal Mail £3.95
We also offer free delivery on orders over £60.00
Orders placed outside of the UK.
Please note we are currently only shipping to the following countries outside of the UK:
France, Germany, Ireland, Spain, Austria, Netherlands, Switzerland, Belgium, Sweden and Luxembourg.
We send all our international orders via the Royal Mail International Tracking Service.
Up to 500g/1.10lbs £10.65
Up to 1kg/2.20lbs £13.20
Up to 2kg/4.40lbs and above £14.80
Please ensure you have checked your local customs fees before placing an order, as the payment and knowledge of taxes or duties that may apply to your purchase are your responsibility and Bear Down Clothing Company Ltd cannot be held responsible for any charges.
If you choose not to pay the taxes or duties on your parcel and it is returned to us you will receive a credit note for our store to the value of the products purchased, this will not include the postage you have previously paid.
Returns and Exchanges
Whilst we are confident you will be over the moon with your purchases, we are aware that sometimes things may not be as expected, either it may not fit the way you thought or feel it may not suit you (it does, you look great!)
Therefore, we offer our customers a 14 day returns service, meaning you will need to get in touch with us within 14 days following receiving your purchase. You can do this by emailing us at email@example.com. Please note that you will be responsible for the postage of the return.
All returns must be in its original condition and must not be worn or used in any way. Any products returned to us that have been stained by make-up, scented by deodorant or perfume whilst tried on, washed, or have been damaged by you on receipt cannot be refunded. The product is your responsibility until it reaches us.
We will not ship exchange products or issue refunds (price of product excluding postage) until we have received the item(s), and these have been checked. We will email you to let you know when refund has been issued.
Exchanges within the UK, if you have asked for an exchange and you live within the UK, you will be responsible for the cost of postage for the item(s) to be returned to us. However, Bear Down Clothing Co will then cover the cost of postage for your exchanged item(s) to be sent to you.
Exchanges outside of the UK, due to the costly nature of shipping internationally, the postage on any exchanged orders are to be paid by you to cover shipping both ways.
Any issues you want to discuss or want some advice on sizing prior to purchase, please do contact us at firstname.lastname@example.org or via our Instagram page.